Danish design blog - Wall clocks & World clocks since 1999 - 5 years warranty - 5 stars on Trustpilot

Terms & Conditions

The terms and conditions listed below are valid for all purchases of products from Timedots’ online shop at www.time-dots.com (Global). All information on the website and in connection with placing orders, including these terms and conditions, is in English and the agreement is entered into in English.

By placing an order, the customer accepts these terms and conditions of sale, which will at all times be accessible in Timedots’ online shop. Please read these terms and conditions thoroughly.


Children and young people under 18

You must be 18 or older to buy on www.time-dots.com. If you are under 18 you must have the consent of your parents.


Prices and payment

All prices are listed in EURO and without tax and VAT. For delivery inside the EU 19% German sales tax will be added in the checkout. For delivery outside the EU local tax and a custom fee will be added by local authorities by import or delivery. Timedots only accepts payment  via bank transfer.


Delivery

Timedots provides for delivery to the recipient via DHL. Delivery will be made to the delivery address provided by the customer. The shipping costs 10 Euro regardless of order size and destination.

We do not sell or ship orders to USA since May 2017 due to raising product reliability insurance costs.

You can expect to receive your order within 2-15 business days depending on the location of your delivery adress. In case the desired product is not in stock at the time of ordering, Timedots will contact you to inform you of the expected date of delivery.

Costs relating to customs clearance and local VAT and administration fees to the local postal service are to be paid by the buyer upon delivery of the product(s).


Risk of loss

All items purchased from Timedots are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


Right of cancellation

You have a 30-day right of cancellation on ordered goods, calculated from the day on which they are received. If you choose to cancel a purchase, simply return the goods in the same condition and quantity as when you received them.

As packaging represents a significant portion of the product’s value, the product cannot be considered returned in the same condition and quantity if the packaging is not included. The customer is liable for ensuring that the return goods are packaged suitably. Thus, you are encouraged to save the packaging until you are certain that you wish to keep the product.

The customer is liable for return shipping. When returned products are received and approved, the full purchase price will be refunded to your account.


Warranty

All Timedots products carry a five-year Limited Warranty against defects in materials and workmanship.

This warranty does not apply: (a) to consumable parts, such as batteries; (b) to cosmetic damage such as scratches and dents; (c) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other

external causes; (d) to damage caused by operating the product outside the permitted or intended uses described by Timedots;(e) to damage caused by service performed by anyone who is not a representative of Timedots; (g) if the serial number has been removed or defaced. Timedots does not guarantee that the operation of the product will be uninterrupted or error-free. Timedots is not responsible for damage arising from failure to follow instructions relating to the product’s use.


Refunds

In case of returned goods or pre-paid orders that are cancelled prior to delivery, a complete refund of the purchase price will be issued. Refunds are issued via bank transfer. Therefore Timedots requires information about the registration number and account number of your bank account. This information is not sensitive and may be sent via e-mail or other traditional forms of correspondence.


Privacy Policy

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization. When ordering we ask you for your name, e-mail address, mailing address, phone number and credit card information. This information is only used to fulfill and ship your order.


Cookies

This page uses cookies to help remember and process the items in your basket. Cookies are small files that a site transfers to your computer's hard dritve through your Web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.

If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting us at info@time-dots.com.


Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Timedots or its content suppliers and protected by European and international copyright laws. The compilation of all content on this site is the exclusive property of Timedots and protected by European and international copyright laws . Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.


Use of site

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Timedots. Timedots reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion.


Applicable law

This site is created and controlled by Timedots in Denmark. As such, the laws of Denmark will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, products, prices and conditions at any time. Timedots cannot be hold responsible for changes from our suppliers or delays that are not controlled or caused by Timedots.